FAQ
Q: Are your sofas compliant with U.S. flammability standards?
A: Yes! All our upholstered single and double seater sofas meet 16 CFR Part 1633 (U.S. federal flammability standard for residential upholstered furniture). They are tested for resistance to open flame ignition, with third-party laboratory reports and compliance certificates available upon request. Sofa fabrics are also lead-free (coating lead content ≤90ppm) per 16 CFR 1303 standards, and bean bags/sofa blankets comply with CPSC non-toxic material regulations, ensuring safety for homes with children and pets.
Q: How to care for different sofa fabrics to maintain quality?
A: Fabric care varies by material—follow these guidelines:
- Linen/Cotton Sofas: Vacuum weekly with a soft brush attachment; spot clean stains with mild soap and cold water; avoid bleach or harsh cleaners. Professional cleaning is recommended annually. Keep away from direct sunlight to prevent fading.
- Microfiber/Faux Leather Sofas: Wipe with a damp cloth and mild detergent; avoid abrasive cleaners. Faux leather should be conditioned every 6 months to prevent cracking. Blot spills immediately to avoid absorption.
- Sofa Blankets: Follow care labels—most knit/woven blankets are machine-washable in cold water on a gentle cycle; tumble dry on low heat or air dry. Wool blankets may require dry cleaning to prevent shrinking.
- Bean Bags: Spot clean with a damp cloth; avoid machine washing (unless labeled washable). For foam-filled bean bags, air out periodically to prevent odors.
Q: What is the weight capacity of your sofas and bean bags?
A: Our products are designed to support standard residential use:
- Single Seater Sofa: Weight capacity of 250–300 lbs (113–136 kg), depending on frame material (solid wood frames offer higher capacity).
- Double Seater Sofa: Weight capacity of 500–600 lbs (227–272 kg), with reinforced frames to support multiple users.
- Bean Bags: Small (1–2 ft) capacity: 150 lbs (68 kg); Medium (2–3 ft): 250 lbs (113 kg); Large (3+ ft): 350 lbs (159 kg). Waterproof and outdoor bean bags have the same capacity but with weather-resistant fabric.
Exceeding weight limits may damage the frame, upholstery, or filling, and will void any warranty.
Q: Can I return a sofa if it doesn’t fit my space?
A: Unassembled sofas in original packaging can be returned within 30 days, provided all hardware, tags, and compliance documents are intact. You must request an RA number first, and you will cover freight costs plus a 15–25% restocking fee (based on size). Assembled sofas are non-returnable for size issues (unless defective), as disassembly risks fabric/frame damage. We strongly recommend verifying product dimensions against your space and consulting our sizing team before purchase.
Q: Do you offer bulk discounts for commercial clients?
A: Yes, we offer tiered bulk discounts for interior designers, property managers, and commercial clients, with compliance support:
- 5–14 units: 15% off retail price + free standard freight + complimentary compliance documentation package.
- 15–29 units: 25% off retail price + free white glove delivery + dedicated compliance liaison.
- 30+ units: 35% off retail price + dedicated account manager + priority production for customized items + extended 2-year warranty.
Contact our wholesale team via phone to discuss order requirements, fabric customization options, and delivery timelines for commercial projects.