Privacy Policy

We strictly comply with the California Consumer Privacy Act (CCPA), Consumer Product Safety Commission (CPSC) regulations, and U.S. furniture retail data protection standards. We only collect necessary personal information to deliver secure, personalized shopping experiences for our sofas, bean bags, and sofa blankets, with zero unauthorized sharing or selling of your data.

Information We Collect

Personal & Contact Information

-Basic Details: Full name, email address, phone number, shipping/billing address, and voluntary preferences (e.g., sofa size needs, bean bag material preference, sofa blanket fabric type) to recommend suitable products. This data is handled with strict confidentiality.
- Order-related Data: Product model, dimensions, fabric/material specifications (e.g., linen sofa, memory foam bean bag, wool sofa blanket), customization requests (e.g., custom upholstery, personalized bean bag), and order notes (e.g., delivery access constraints, fabric care preferences). This data is permanently deleted 12 months after order completion, except for records required for CPSC compliance and product traceability.
- Delivery & Handling Records: Scheduled delivery time slots, access instructions (e.g., elevator availability, staircase width), and requests for white-glove service (sofa placement, unpacking) are temporarily stored and deleted within 30 days after service completion.

Payment & Transaction Information

- All payments are processed through PCI DSS-compliant payment gateways (Visa, Mastercard, PayPal, Apple Pay). We never store complete credit card numbers, CVV codes, or bank account information. All financial data is protected by end-to-end encryption.
- Bulk Order Records: For interior design firms, property managers, or commercial clients, transaction records (excluding sensitive financial data) are retained for invoicing purposes and deleted after 24 months, in line with U.S. tax regulations and CPSC compliance tracking.

Website & Usage Data

- Browsing Behavior: Product pages viewed (e.g., compact single seater sofa, waterproof bean bag, knit sofa blanket), filter records (e.g., fabric type, color, weight capacity), and cookie data used to optimize website navigation and product recommendations. We do not collect unnecessary data about minor users without parental consent.
- After-sales Feedback: Return/exchange requests, product reviews, and usage feedback (e.g., sofa comfort, bean bag durability, sofa blanket warmth) are collected to improve product quality and deleted 12 months after submission, unless needed for safety compliance monitoring.

How We Use Your Information

- Order Fulfillment: Process payments, arrange freight or parcel shipping (with reinforced packaging for sofas and bean bags), send order confirmations, delivery appointments, and tracking updates, and enclose fabric care guides, assembly instructions (if applicable), and compliance documents.
- Customer Service: Resolve after-sales issues (e.g., sofa fabric defects, bean bag stitching failures, sofa blanket shedding), provide fabric care guidance, and answer questions about product compliance with CPSC safety standards (e.g., flammability requirements).
- Personalized Recommendations: With your explicit consent, send new product alerts (e.g., seasonal sofa blankets, modular single seater sofas) and exclusive promotions. You can unsubscribe at any time without impacting your shopping experience.
- Compliance Requirements: Retain necessary records to ensure all products meet U.S. safety standards, including CPSC flammability standards for upholstered sofas, lead-free requirements for fabrics, and non-toxic material regulations for bean bags and blankets.

Data Security Protection

- All data is transmitted via SSL/TLS encryption and stored on U.S.-based encrypted servers. Only authorized staff (order processing, customer service, compliance teams) can access limited, non-sensitive information. Access to compliance-related data is restricted to essential personnel.
- Third-party partners (freight carriers, payment processors, installation teams) only receive the minimum data required to complete their services and must adhere to the same privacy and compliance standards as our store. We conduct regular audits to ensure compliance and prevent data breaches.

Your Data Rights (CCPA Compliance)

- Right to Access: Contact our customer service team at any time to request a free copy of all personal information we have collected about you.
- Right to Correction: Update your contact details, product preferences, or communication preferences via your website account or by calling our hotline.
- Right to Deletion: Request permanent deletion of your personal data (except for records required by law, CPSC compliance, or product safety traceability) after order completion and dispute resolution.
-Right to Opt-out: Refuse personalized marketing communications or non-essential data processing without impacting your ability to purchase our products.
We will respond to all data rights requests within 45 calendar days, in compliance with CCPA requirements.